At P4 Professional Pet Nutrition, we are committed to customer satisfaction.

This Refund & Dispute Policy outlines the conditions under which refunds may be issued and how disputes are handled.

P4 Professional Pet Nutrition, stands behind the quality and integrity of every custom-crafted meal we produce.

Because our formulas are freshly prepared and tailored to each individual pet, we have established the following policy to ensure clarity and fairness for all customers.y purchasing our products or services.

Refunds may be granted under the following conditions:

* The product or service was not delivered as described.

* Duplicate charges or billing errors occurred.

To be eligible for a refund, you must provide:

* Proof of purchase (order number or receipt)

* A description of the issue

* Supporting documentation (photos, screenshots, etc., if applicable)

* If you believe a charge is incorrect, please contact us before initiating a chargeback with your bank or payment provider.

Initiating a chargeback without contacting us first may result in:

* Suspension or termination of your account

* Restriction from future purchases

* Submission of evidence to your financial institution to contest the dispute

We reserve the right to dispute fraudulent or abusive chargebacks.

Our Commitment

Our mission is to provide uncompromising nutrition and exceptional service. If there is ever a concern, we encourage open communication so we can make it right.

At P4 Professional Pet Nutrition, excellence is not optional — it is our standard.

Every custom-crafted meal is prepared with uncompromising quality, precision formulation, and the highest integrity of ingredients.

We are confident in the nutrition we provide and the results it is designed to deliver.

If for any reason you are not fully satisfied with your pet’s first order, notify us within 7 days of delivery

Our team will personally review your concerns and determine the appropriate resolution, which may include a reformulated recipe, guided transition support, replacement order, or account credit.

Because our meals are freshly prepared and individually customized, refunds are issued at our discretion and may require product documentation.

We do not cut corners.

We do not compromise quality.

And we do not take your trust lightly.

That is the P4 Promise — precision nutrition, uncompromised.